Return & Refund Policy

At Nosta Gaming Store, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 30-day return policy and a 10-day refund policy to ensure a smooth shopping experience.

1. Return Policy

  • You can return eligible items within 30 days from the date of delivery.
  • Items must be unused, in original packaging, and in the same condition as received.
  • To initiate a return, please contact us: support@nostagaming.store with your order details.

Items Not Eligible for Return

❌ Digital products (software, downloadable content)
❌ Used or damaged products not due to our error
❌ Items without original packaging or missing accessories

2. Refund Policy

  • Once we receive and inspect your return, we will process your refund within 10 days.
  • Refunds will be issued to your original payment method.
  • Shipping fees (if any) are non-refundable unless the return is due to our mistake.

3. Exchanges

  • If you received a damaged or defective item, we will replace it at no extra cost.
  • Contact our support team: support@nostagaming.store within 7 days of receiving your order for assistance.

4. How to Initiate a Return or Refund

To start the return process, please follow these steps:

  1. Contact our support team at support@nostagaming.store or +12489065668 with your order details.
  2. We will provide you with a return authorization and instructions.
  3. Ship the product back to us using the provided return address.
  4. Once we receive the item, we will process the return or refund as per our policy.

5. Late or Missing Refunds

  • If you haven’t received your refund within 10 days, first check your bank account.
  • If the refund is still not visible, contact your bank or payment provider.
  • If you need further assistance, reach out to us at support@nostagaming.store.

6. Contact Us

For any return or refund inquiries, please reach out to:
📧 Email: support@nostagaming.store
📞 Phone: +12489065668